17 Gmail Shortcuts Every SDR Should Know

February 11, 2015 Sam Laber

According to a report by McKinsey Global Institute, the average person spends 28 percent of their workweek reading, writing or responding to emails. Given a standard 40-hour workweek, that’s approximately 11 hours every week! And here’s the thing — we would be willing to bet that this number is a lot higher for you, the sales development rep, given the amount of time you spend sifting through your inbox, filtering out the junk, tailoring outbound messages and responding to prospects.

In today’s post, we highlight 17 Gmail shortcuts that will help you make the most out of your time on email.

Note: Most of these shortcuts must be activated via your Gmail settings. To do so, click on the gear icon in the top right-hand corner of your Gmail, select ‘Settings‘ and in the general tab, select ‘Turn Shortcuts On‘.

When you first load up Gmail in the morning

1. Scan inbox and select messages to act on
To scroll up and down through the messages in your inbox without clicking, use the j and k keys respectively. To select the message that is highlighted, press x.

2. Star an email
To star any message you’ve selected, press s. 

3. Archive an email
To archive any message you have selected, press e.

4. Mark an email as spam 
To report any message you’ve selected as spam, press !.

5. Open an email or thread 
To open any message you’ve selected, press or hit enter.

6. Mute a thread 
Tired of being a part of the ‘What are we doing this weekend?’ email thread? Mute it on the spot by hitting and never see another email on this chain.

7. Search Gmail 
To navigate to the Gmail search bar without clicking, type /.

When you’re reading an email thread

8. Sift through the emails of a particular thread
What was it that my prospect told me 6 months ago? Scroll backwards and forwards through the emails of a particular thread by using p and n respectively. To expand a particular email from this thread, hit or enter.

9. Reply to an email
To reply to your prospect’s email, hit r. To reply to a group of prospects all at once, hit a.

10. Forward an email
To forward your prospect’s email to… engineering?, hit f.

11. Save an email for later 
For prospects you plan to write back later, we recommend hitting Shift + u to mark this email as unread and return to your inbox.

Writing an email

12. Compose an email
To compose a new email, press c.

13. Compose in new tab
To compose a new email in a new tab, press d.

14. CC a colleague
Hit Ctrl + Shift + c (Mac: ⌘ + Shift + c ) to copy in your prospect’s coworkers or add your account executive to a thread.

15. BCC a colleague
Hit Ctrl + Shift + b (Mac: ⌘ + Shift + b) to quickly bcc your CRM (or boss, but we hope not) on every email you send.

16. Save as draft 
To save your current email as a draft, type Ctrl + s (Mac: ⌘ + s).

17. Access saved drafts 
To go to your saved drafts folder at any time, press g + d.

About the Author

Sam Laber

Sam is the director of marketing at Datanyze. He's a big John Hughes fan who occasionally fills the DZ office with the sweet sweet sounds of 90s rock giant, Creed.

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